Privacy policy

At Black Oak, we respect your privacy.

We may collect the following information:

  • Customer name

  • Phone number

  • Email address

  • Shipping and billing address

  • Order and purchase details

Your information is used to:

  • Process and deliver orders.

  • Communicate order updates.

  • Provide customer support.

  • Improve our services.

We do not sell customers' personal information. Information may be shared with payment providers, delivery partners, and service providers when necessary to fulfill orders or operate our store.

5. Cancellation Policy

  • Customers can request order cancellation before the order is dispatched.

  • Once an order has been shipped, cancellation may not be possible.

  • For cancellation requests, contact us as soon as possible.

  • Refunds for eligible prepaid cancelled orders will be processed through an agreed payment method.

6. Exchange Policy

Black Oak offers exchanges subject to product availability.

  • Exchange requests must be made within 7 days of delivery.

  • Products must be unused and unworn.

  • Size exchanges are subject to stock availability.

  • Customers must contact us before sending any product back.

  • If the wrong or defective item is delivered, we will arrange an appropriate solution.